FAQ
Here are some of my most frequently asked questions. If you don’t see the answer you’re looking for, please don’t hesitate to get in touch — I’m always happy to help.
Do I need to read the Terms & Conditions before ordering?
Yes, please! I kindly ask that you read through all Terms & Conditions before placing an order, as they cover many common questions and important details about purchasing, processing times, returns, and more.
By placing an order through the website, you are automatically agreeing to these terms.
Q- Do you ship internationally?
A -Yes — I ship worldwide!
Shipping options, costs, and delivery times may vary depending on your location.
Please note: Any customs duties, import taxes, or additional fees are the responsibility of the buyer.
Whilst I take great care in packaging your order, I am not liable for any damage or loss during transit if you choose an untracked shipping option. For peace of mind, I always recommend selecting a tracked and signed shipping method. This way, if anything does occur during shipping, I can offer more support and correspondence with the shipping company. If this option is not chosen, I cannot aid in any way.
For more information on shipping, please check the T&Cs page.
Q- What are your “opening hours”?
A- I don’t have a physical storefront (just yet!), but I do operate within set working hours.
As a one-person small business, I handle everything myself — from making and packing to shipping and replying to messages. I kindly ask for your patience and understanding, especially during busy times.
My working hours are:
- Monday to Friday: 10:00am – 6:00pm
- Saturday: 11:00am – 3:00pm
- Sunday: Closed
Messages received outside of these hours will be responded to as soon as possible during the next working day.
Q- How do I commission a custom piece (painted item, handmade item, graphic design, or logo)?
A- The best way to start a custom commission is by getting in touch via email or social media. While both are welcome, messages sent through social media are often answered more quickly.
Because each custom project is unique, it's not as simple as a click-and-pay process. I take the time to understand your vision in detail to ensure the final piece is exactly what you’re looking for. We’ll discuss everything from concept to materials, and timelines to final design.
Please note: To protect both you as the customer and myself as the creator, there will be a short agreement to review and sign before work begins.
Q- How long will my item take to arrive?
A- There are two parts to the timeline for your order:
- Dispatch Time – This is the time it takes for me to prepare your item and take it to the postal or courier service.
- Shipping Time – This is how long the delivery company takes to get your item to you once it’s been dispatched.
Only the dispatch time is within my control, and it varies depending on the type of item:
Pre-made / Ready-to-buy items are usually dispatched within 2–3 business days.
Pre-order items may take longer to be dispatched. This will always be clearly stated on the product page, and you’ll receive an email update once your order is placed.
Handmade or custom items require more time. A rough timescale will be discussed and agreed with you when you place your order, and you’ll be kept updated throughout the process.
Shipping times vary based on the delivery method selected, the courier company, and the time of year (please allow extra time during busy periods like holidays).
How do I care for my items?
Every order includes care instructions to help you keep your item in the best possible condition and ensure it lasts for years to come.